Terms and conditions

Terms & Conditions

By subscribing to any KOKAMART vendor plan (Trial, Plus, Premium, or Premium Pro), you agree to the following terms:

⸻

  1. Subscription Plans

KOKAMART offers multiple vendor subscription packages:
• Trial Package: $19 (one-time, up to 3 verified leads)
• Plus Plan: $99/month (up to 30 verified leads)
• Premium Plan: $299/month (up to 50 verified leads)
• Premium Pro Plan: $499/month (up to 100 verified leads with money-back guarantee)

All plans include direct leads, unlimited locations, no maintenance or cancellation fees, and are billed through a secure payment provider.

⸻

  1. Billing & Auto-Renewal

All paid monthly subscriptions auto-renew every month on the billing date. Charges are automatically processed unless cancelled in advance (see Section 3).

⸻

  1. Cancellation Policy

Vendors may cancel at any time before the next billing cycle starts. However:
• Cancellations must be made through your account dashboard or by emailing [insert official KOKAMART support email].
• Cancellations must be received at least 48 hours before the next billing date to avoid renewal.
• Once a billing cycle has begun, no refunds are issued—even if the vendor stops using the service.

⸻

  1. Money-Back Guarantee (Premium Pro Plan Only)

The Premium Pro Plan includes a 7-day money-back guarantee if:
• No verified leads are delivered within 7 days of subscription activation.

To request a refund under this policy, vendors must submit a written request within 7 days of activation to the official support email.
Refunds are not available after verified leads have been delivered or beyond the 7-day window.

⸻

  1. Lead Delivery & Platform Access

Active subscribers receive:
• Direct & verified leads via the KOKAMART system
• Access to unlimited job locations
• Full vendor dashboard features (bidding, profile visibility, etc.)

Continued use of these services confirms that the vendor acknowledges and accepts the value delivered.

⸻

  1. Chargebacks & Disputes

Initiating a payment dispute without contacting KOKAMART first is a violation of these terms.
We reserve the right to suspend or terminate any account involved in fraudulent chargebacks and will submit full proof of services (lead logs, invoices, activity) to payment processors if challenged.

⸻

  1. Modifications & Updates

KOKAMART reserves the right to update plan pricing, service features, or these terms. Any changes will be communicated in advance. Continued use of the platform after updates implies acceptance.

⸻

  1. Contact

For support, cancellations, or refund questions:
📧 Email: [email protected]
🌐 Website: www.kokamart.com

Main Menu

Terms & Conditions

  1. Prices– The prices are estimated based on the sq. feet of the house/ office, condition of the house, number of furniture and windows to be dusted. Sometimes we provide a price range of the service and the exact amount would be determined only during inspection prior to service commencement. By booking the service appointment, you have agreed to the price range offered.
  2. Satisfaction Guarantee: We provide 100% satisfaction guarantee for our service. After completion of the service, the client would be provided 10 minutes to inspect the cleaning and sign the satisfaction form. Once the form has been signed, no complaints would fall under the guarantee period. If the client is not present in the house or office and is unable to inspect & sign the satisfaction form, the client would have a 24-hour time (after the completion of service) to do so. After 24 hours, the guarantee period would lapse.
  3. Pets: The client is responsible to watch their pets during the cleaning. The client is also responsible to clean pet’s waste before the arrival of the cleaner.
  4. Cleaner access: If the cleaner is unable to access the building due to any reason and, therefore, unable to commence the cleaning, there will be a fee of $75. 
  5. Advance: The client is required to pay $20 advance while booking the appointment. The fee will be adjusted towards the total bill; however, this fee is non- refundable in case of appointment cancellation.
  6. Lifting: Our crew members would only climb up to 2-step ladder, if provided by you. If the furniture, oven, refrigerator etc. needs to be moved to clean the area, please move it prior to the cleaner’s arrival.
  7. Cabinets: If the cabinets or refrigerator are required to be cleaned from within, these must be emptied already.
  8. No Hire Policy: While agreeing to the Terms of Service, you are agreeing to not solicit or hire our registered cleaners. If you are found to have solicited one of our registered cleaners, you would be liable to pay referral fee of $2000 immediately upon employing our crew member. The cleaner would also be terminated to work with us immediately as there is breach of their own Non-Solicit Agreement.
  9. Quality Control: A supervisor may call or visit during or after the cleaning appointment to ensure and inspect the quality of work. We always appreciate your feedback.
  10. All our crew members have 100% clean police verification record. However, the customer is advised to store all their valuables at secure places.

Submit a Service Enquiry

Term's & conditions